Delivery & Returns Policy

1. Overview

This Delivery & Returns Policy applies to orders placed through the Bedwink website. It should be read together with our Terms & Conditions and Privacy Policy.

Your statutory consumer rights are not affected by this policy. Where this policy conflicts with a mandatory legal right, the mandatory right will apply.

2. Order processing

We aim to process orders within 1-2 business days after payment has been authorised. Processing times may be longer during promotions, public holidays or periods of unusually high demand.

The estimated processing time for a particular product may be shown on the product page or at checkout. If an order contains products with different processing times, it may be dispatched in more than one parcel.

3. Delivery

We deliver to the locations available at checkout. Delivery options, charges and estimated timeframes are displayed before you complete your order.

Our current estimated delivery timeframe is 5-8 business days. This is an estimate rather than a guaranteed delivery date. Delivery may be delayed by courier disruption, public holidays, severe weather, customs procedures, incorrect address details or other events outside our reasonable control.

4. Tracking information

Where tracking is available, we will send tracking information to the email address provided at checkout after the order has been dispatched. Tracking updates may take time to appear after the parcel enters the courier network.

5. Delivery addresses and failed delivery

You are responsible for checking that your name, address, postcode, telephone number and email address are correct before submitting an order.

If a parcel cannot be delivered because the address is incomplete or incorrect, or because the parcel is not collected, additional delivery, redirection or reshipping charges may apply where permitted by law.

Contact us as soon as possible if you need to correct an address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. Damaged, faulty or incorrect items

Inspect your parcel when it arrives. If an item appears damaged, faulty or different from what you ordered, contact us within [2-3] days of delivery.

Include your order number and clear photographs of the parcel, packaging and item. Do not use a product that appears damaged or unsafe. We will review the issue and explain the next steps, which may include a return, replacement or refund where appropriate.

7. Cancelling an order

If you want to cancel an order, contact us as soon as possible at sexyshire@gmail.com . We will try to help, but cancellation may not be possible after the order has been processed, dispatched or delivered.

If an order has already been dispatched, you may need to follow the return process described below. Your statutory cancellation rights, where applicable, are not affected.

8. Returns

Contact us before sending an item back. We will confirm whether the item is eligible for return and provide the correct return instructions. Do not send a parcel to an address shown on the original packaging unless we have instructed you to do so.

To request a return, provide your order number, the item you wish to return, the reason for the request and any supporting photographs where relevant. The return request should be made within [2-3] days of delivery, unless a different period is required by law.

9. Hygiene and sealed-product restrictions

For hygiene and safety reasons, intimate products that have been opened, used or removed from their original sealed packaging may not be eligible for return, subject to your statutory rights and applicable law.

Products must be returned in a condition that allows us to inspect them. Where appropriate, keep the original packaging, labels, accessories and proof of purchase. We may refuse a return where the product has been used, damaged, altered or returned without required components, except where the law provides otherwise.

10. Return condition and inspection

After we receive a returned item, we will inspect it and confirm whether it meets the applicable return requirements. The inspection process may take [1-2] business days after receipt.

11. Refunds and replacements

If a refund is approved, it will normally be made to the original payment method. We aim to process approved refunds within [3-5] business days. Your bank or payment provider may take additional time to display the refund.

Where a product is confirmed to be faulty, damaged or incorrect, we will discuss the available remedy with you. This may include a replacement, repair or refund, depending on the circumstances and applicable law.

12. International orders, customs and taxes

For international orders, the recipient may be responsible for customs duties, import taxes, handling charges or other fees imposed by the destination country. These charges are not controlled by Bedwink unless expressly stated at checkout.

Customers are responsible for checking whether the products may legally be imported into their destination. Delivery may be delayed or refused by customs or local authorities.

13. Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new “Last updated” date. The policy that applies to an order is the version in force when the order is placed, unless a change is required by law.