DELIVERY & RETURNS
Clear Information From Checkout to Delivery
Find general information about order processing, delivery, tracking and returns. Please review the full store policy before ordering.
Continue ShoppingAT A GLANCE
What to Expect
Delivery estimates and return eligibility can vary by product, destination and fulfilment partner.
Order Processing
Orders are prepared according to the processing time shown on the product page or at checkout.
Delivery Estimate
The estimated delivery timeframe depends on your destination and the shipping method selected at checkout.
Returns Information
Returns are subject to the product condition, hygiene requirements and the terms of our full returns policy.
DELIVERY INFORMATION
How Delivery Works
After you place an order, we process it according to the information shown on the relevant product page and at checkout. Orders may be dispatched separately when products come from different fulfilment partners.
Delivery estimates are not guaranteed and may be affected by courier delays, weekends, public holidays, incorrect address details or events outside our control.
Your order journey
Order placed
We receive your order and payment confirmation.
Order prepared
Your item is prepared for dispatch.
Order dispatched
Tracking may be sent when available.
Order delivered
Receive your parcel at the address provided.
SHIPPING DETAILS
Before You Place an Order
Check these details carefully at checkout to help avoid delivery problems.
Delivery address
Check that your full name, address and postcode are correct.
Delivery estimate
Review the estimated timeframe and shipping option at checkout.
Additional charges
Review any shipping, tax, customs or other charges shown before payment.
Product availability
Items with different availability dates may arrive separately.
ORDER TRACKING
Will I Receive Tracking Information?
Where tracking is available, tracking information is sent to the email address provided at checkout after your order has been dispatched.
Check your spam or junk folder if you cannot find the message. Some delivery methods may not include tracking. If the tracking link has not updated, allow reasonable time for the courier system to refresh before contacting us.
RETURNS & REFUNDS
Returning an Item
Please contact us before sending any item back so we can explain the correct process for your order.
Contact us first
Include your order number, the reason for contacting us and clear photos if the item arrived damaged or incorrect.
Wait for instructions
Do not return an item to an address found on the parcel without first receiving return instructions from us.
Keep the packaging
Keep the original packaging, labels and proof of purchase where possible until your return query has been resolved.
HYGIENE AND SAFETY
Opened Products May Not Be Returnable
For hygiene and safety reasons, intimate products that have been opened, used or removed from their original sealed packaging may not be eligible for return. Eligibility depends on the condition of the item and the terms of our returns policy.
If an item arrives faulty, damaged or incorrect, contact us as soon as possible and do not use it. We will explain the next steps.
Read the Full Returns Policy →QUICK ANSWERS
Delivery and Returns Questions
How long does delivery take?
Delivery times vary by destination, product and shipping method. Check the estimate shown on the product page or at checkout.
What if my parcel arrives damaged?
Contact us promptly with your order number and photographs of the parcel and item. Do not use a damaged product.
Can I cancel my order?
Contact us as soon as possible. Cancellation may not be possible after an order has been processed or dispatched. Refer to our full policy.
Can I return an opened product?
Opened or used intimate products may not be eligible for return for hygiene reasons. Review the full returns policy before ordering.
NEED HELP?
Have a Delivery or Returns Question?
Contact our team before ordering or returning an item.
